Terms of Service
Last updated: April 2026
These Terms of Service (“Terms”) govern your access to and use of the website, dashboard, chat experiences, and related services (collectively, the “Service”) operated by ForwardSlash.Chat (“we,” “us,” or “our”). By using the Service, you agree to these Terms.
Important: This is a generic template for a software-and-services product that authenticates users, processes payments, crawls customer websites, and uses third-party AI. Have qualified legal counsel review and adapt these Terms for your legal entity, jurisdiction, refund rules, and commercial model before relying on them.
1. Who may use the Service
You must be able to form a binding contract in your jurisdiction. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
We use Clerk for authentication. Your use of Clerk is also subject to Clerk’s terms and policies.
2. What the Service does
The Service helps you configure and operate an AI-powered chat experience grounded in content from websites you designate (for example, your business site). Features may include website scanning or crawling, hosting of a chat interface, email notifications, and optional custom-domain setup.
Outputs are probabilistic. AI-generated responses may be incorrect, incomplete, or outdated. You are responsible for how you present the chat to your end users and for compliance with laws that apply to you (including consumer protection and industry-specific rules).
3. Accounts and security
You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. Notify us promptly at the contact address you publish for the Service if you suspect unauthorized access.
4. Customer content and license
You retain ownership of your trademarks, logos, and the content of websites you authorize us to access for the purpose of providing the Service.
You grant us a limited license to host, process, transmit, display, and create derivative works as reasonably necessary to provide, secure, and improve the Service (for example: crawling, storing extracted text, generating embeddings if you enable such features, serving chat responses, and sending transactional emails).
You represent that you have the rights to submit the URLs and content you provide and that doing so does not violate third-party rights or applicable law.
5. Acceptable use
You agree not to:
- Use the Service to violate law or third-party rights.
- Attempt to gain unauthorized access to the Service, other customers’ data, or our systems.
- Probe, scan, or crawl the Service itself in a way that burdens infrastructure (except as our documented APIs allow).
- Use the Service to distribute malware, engage in fraud, or send spam.
- Reverse engineer the Service except where applicable law forbids this restriction.
We may suspend or terminate access for conduct that we reasonably believe violates these Terms or creates risk for us or other users.
6. Third-party services (subprocessors)
The Service relies on third-party providers to function. Depending on your configuration and our implementation, those may include:
| Category | Example providers |
|---|---|
| Authentication | Clerk |
| Payments | Stripe |
| AI / LLM | OpenAI (or other model providers we configure) |
| Website crawling / extraction | Firecrawl (or similar) |
| Hosting & serverless | Vercel |
| Database | Neon or other Postgres providers |
| Resend |
Their processing is governed by their respective terms and privacy policies. We do not control third-party services and are not responsible for their availability or acts.
7. Fees, taxes, and payment
Paid features are billed as described at checkout. Stripe (or another processor we specify) processes payments. You agree to the payment provider’s terms. Taxes may apply based on your location and our tax configuration; you are responsible for any taxes imposed on your purchase other than taxes on our net income.
8. Refunds and disputes
Unless a different policy is stated at checkout or in a separate written agreement:
- Digital / bespoke service nature: After we have substantially performed (for example, crawling your site, provisioning your chat, or incurring non-refundable third-party costs), refunds may be limited or unavailable.
- Good-faith review: You may contact us using the support or legal contact we publish for the Service to describe billing or service issues. We may offer a partial refund or credit at our discretion where we determine it is fair (for example, duplicate charge or clear failure to deliver the purchased tier).
- Chargebacks: If you initiate a chargeback, we may suspend or terminate the Service for the associated account pending resolution.
Replace this section with your jurisdiction-specific consumer rights text if required (e.g. EU/UK cooling-off rules for distance contracts).
9. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PURPOSE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION; AND (B) OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (USD $100) IF YOU HAVE NOT PAID US.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the minimum extent permitted by law.
11. Indemnity
You will defend and indemnify us and our affiliates, officers, and agents against any third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content or URLs, or your violation of these Terms or applicable law.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if a critical third-party service becomes unavailable in a way that prevents us from providing the Service.
Sections that by their nature should survive (including licenses to the extent needed to wind down, disclaimers, limitations, indemnity, and governing law) will survive termination.
13. Changes
We may modify these Terms by posting updated Terms and updating the “Last updated” date. If a change is material, we will use reasonable efforts to notify you (for example, by email or dashboard notice). Continued use after the effective date constitutes acceptance of the updated Terms.
14. Governing law and venue
These Terms are governed by the laws of [JURISDICTION — REPLACE], excluding conflict-of-law rules. Courts located in [VENUE — REPLACE] have exclusive jurisdiction, except where mandatory consumer protection laws require otherwise.
15. Contact
For questions about these Terms, contact: [LEGAL OR SUPPORT EMAIL — REPLACE].